Customer Care
Helping customers help themselves
Empowering customers to access the information they want, when they want it, increases customer satisfaction. Fast new connections, information on conservation services, and outage restoration are on the top of customers' minds. Location-based data plays an integral role in providing this information in a timely and efficient manner. Intelli's solution technology provides better access to the information they need, resulting in more informed, knowledgeable, and satisfied customers.
Vital information
Intelli solution self-service portals can provide real-time data on boil-water order notices service outages and restoration, and maintenance activities day or night
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24/7 communication
Customers rely on data to help them make decisions on safety in the event of an emergency. Social media integration enables customers to engage directly with utilities, providing valuable feedback and insights.
Improved customer service
Access to real-time data from field crews and integrated business systems provides customer service representatives with immediate answers to customer questions.
Mapping and Analytics for Lead and Copper Rule Compliance
Planning for lead service line replacement
Our customers Lead and Copper Rule revisions include requirements that water utilities identify sources of lead, establish a trigger level for mitigation, test for lead in schools and childcare facilities, identify and make public the location of lead service lines, and plan complete lead service line replacement.
Intelli can help water systems staff meet these requirements using analytics, mapping, mobile apps, dashboards, and more. Quickly get started identifying where lead is in your system, validate lead material from the field, and share this information with stakeholders. Intelli's solution provides a jump start to compliance.
Build a lead service line inventory
Bring disparate data sources, such as property information, meter data, and work orders, together in Intelli. Analyze this data to make initial material predictions and identify likely locations of lead service lines. Verify data in the field and share information with stakeholders via mobile apps and web maps.
Monitor lead service line replacement
Track which lead service lines have been replaced, which service lines have yet to be replaced, and a host of other valuable information within configurable dashboards. Communicate directly and coordinate work with project managers, inspectors, and key stakeholders in real time. Set goals and easily monitor progress.
Inform the public
Share real-time lead service line data with the public in easy-to-understand maps. Web applications and dashboards that are updated in real time allow utility staff to share the progress they are making with the public. By including this information on utility websites, residents can access it whenever they need it.
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